Booking & Cancellation Policy — Pro Look Gents Salon

Cancellation Notice Requirements

How to Book at Pro Look Gents Salon

• 📅Book online via Setmore — instant SMS confirmation. Available 24/7.
• 💬Book via WhatsApp +971 55 716 7869 — we respond within minutes during operating hours.
• 📞Book by phone — call +971 55 716 7869 during operating hours (9AM–Midnight daily).
• 🚶Walk-ins are always welcome, subject to barber availability. During peak hours (evenings and weekends) wait times may apply. Booking is recommended to guarantee your slot.
• ⏱️Please arrive at least 5 minutes before your appointment. Arrivals more than 15 minutes late may result in a shorter service or rescheduled appointment, at the salon’s discretion.
• 👦Clients under 18 must be accompanied by a parent or legal guardian, or have prior written consent. Kids aged 12 and under are the responsibility of the accompanying adult at all times.

Full Cancellation Policy

• ✅Standard appointments: Cancel or reschedule with at least 4 hours notice and no charge will apply. Contact us via WhatsApp or by phone.
• ✅VIP packages: Cancel or reschedule with at least 12 hours notice. This allows us to reassign the extended time slot to another client.
• ✅Home grooming visits: Cancel with at least 12 hours notice. If the barber has already departed for your location, a travel fee of AED 50 may apply.
• ⚠️Late cancellations (less than 4 hours for standard, less than 12 hours for VIP/home): These are recorded and repeated late cancellations may result in a deposit being required for future bookings.
• 🚫No-show: Failure to attend without any prior notice will be considered a no-show. Following a no-show, all future bookings may require advance payment or a non-refundable deposit.
• 🔄Rescheduling: You may reschedule any appointment free of charge with adequate notice (4 hours for standard, 12 hours for VIP/home). Same-day rescheduling is subject to availability.
• 📞All cancellations must be communicated directly via WhatsApp or phone. Cancellations made via Setmore’s online system are also accepted.

Payment Policy

• 💳Payment is accepted in cash (AED), credit card and debit card. No foreign currency. No surcharges for card payments.
• 🏠For home grooming visits, payment is due upon completion of the service at your location.
• 💰Deposits may be required for VIP packages, group bookings or clients with a history of no-shows. Deposits are applied against the service cost.
• 🚫Deposits are non-refundable when cancellation occurs inside the required notice window, or in the event of a no-show.
• 📦Combo packages and memberships are prepaid at the time of purchase. These are non-refundable once the first service has been redeemed.
• ❌No refunds are issued once a service has been fully completed. If you are dissatisfied with any service, please raise your concern during the appointment or immediately upon completion so we can address it directly.

If You’re Not Happy

If any aspect of your service does not meet your expectations, please let us know during or immediately after the appointment. Our team will always seek to address a genuine concern — whether that means a correction, an adjustment or a discussion about the outcome.

We take every piece of feedback seriously and use it to maintain the standard that has earned Pro Look its 4.9-star Google rating. You can also contact us directly via WhatsApp within 24 hours of your appointment.

Useful Pages

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