01 Overview
These Terms and Conditions (“Terms”) govern your use of the services provided by Pro Look Gents Salon (“the Salon”, “we”, “us”, “our”), located at DAMAC Zada Tower, Shop No.3, Business Bay, Dubai, UAE. They apply to all services whether delivered in-salon or via our home grooming service anywhere in Dubai.By booking an appointment, visiting the salon, using the website at prolookgentssalon.com or engaging our home grooming service, you (“the Client”) confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.In short: book online, by phone or WhatsApp, or walk in; cancellations need advance notice; walk-ins are welcome subject to availability; home visits carry a few extra terms; and please tell us about any relevant health conditions before your service.
02 Services
Pro Look Gents Salon provides professional men’s grooming services exclusively for male clients and boys. The salon does not provide services to female clients under any circumstances.Services available include (but are not limited to): precision haircuts and skin fades, beard grooming and shaping, hot towel straight-razor shave, kids’ haircuts (boys aged 12 and under), hair colour, hair and scalp treatments, Moroccan bath (Hammam), men’s facial treatments, manicure and pedicure, VIP grooming packages, combination packages and a home grooming service across Dubai.The Salon reserves the right to:- Refuse or discontinue service to any client at its sole discretion
- Modify, add or remove services from the menu at any time without prior notice
- Substitute or recommend an alternative service if the originally requested service is not suitable for the client’s hair, skin or health condition
03 Appointments & Booking
Appointments can be made via:- Online Booking: via the Setmore booking platform at booking.setmore.com (opens in a new tab) — confirmation is typically sent shortly after booking by SMS
- WhatsApp: +971 55 716 7869
- Phone: +971 55 716 7869
- Walk-in: subject to barber and chair availability at the time of visit
Third-party platforms such as Setmore and WhatsApp have their own terms and privacy policies, which apply when you use those services.
04 Cancellation & Rescheduling
We understand that circumstances change. Our cancellation policy is as follows:✅ Standard Appointments
Minimum 4 hours notice to cancel or reschedule without charge.
⏰ VIP Packages
Minimum 12 hours notice required due to extended duration and resources.
🏠 Home Grooming Visits
Minimum 12 hours notice. Late cancellations after the barber has already departed may incur an AED 50 travel fee.
🚫 No-Show
Clients who do not attend without notice may be required to pay a deposit for all future bookings.
05 Pricing & Payment
All prices are displayed in UAE Dirhams (AED) and are inclusive of any applicable taxes unless otherwise stated. Prices are subject to change without prior notice. The price confirmed at the time of booking or at the beginning of the service session is the applicable price.Accepted Payment Methods
- Cash (AED), credit cards and debit cards. No foreign currency. No card surcharges or hidden fees.
- Home service payments are due upon completion of the service at your location.
Packages & Promotions
- Promotional pricing, package deals and loyalty membership discounts are subject to availability and their stated terms and expiry dates. Packages are non-refundable and non-transferable unless otherwise stated.
Deposits
- Deposits may be required for VIP packages, group bookings or repeated no-show clients. Deposits are applied against the service cost and are non-refundable if the appointment is cancelled inside the required notice window or in the event of a no-show.
Refunds
- No refunds are issued once a service has been fully completed. If you are dissatisfied with your service, please contact us within 24 hours so we can review the matter and, where appropriate, offer a suitable resolution.
06 Client Conduct
Clients are expected to behave respectfully toward all Salon staff and other clients. Pro Look Gents Salon operates a zero-tolerance policy on:- Verbal or physical abuse, harassment or threatening behaviour toward any member of staff
- Discriminatory or offensive language or conduct
- Conduct that disrupts the comfort or privacy of other clients
- Arrival under the influence of alcohol or controlled substances
07 Home Grooming Service
Pro Look Gents Salon’s home grooming service is available across Dubai and is subject to the following additional terms:- Access and Space: The client must provide a safe, accessible location with adequate lighting and a suitable chair for the barber to perform the service. The client is responsible for clearing sufficient space for the barber to set up.
- Safety: The client confirms the location provided is safe and accessible. The Salon reserves the right for the barber to leave if the environment is deemed unsafe or unsuitable.
- Third-Party Premises (Hotels): Clients booking hotel room visits are responsible for ensuring the hotel permits in-room grooming services. The Salon accepts no liability for any issue arising from a hotel’s internal policies.
- Travel Fee: A Dubai travel fee is included in all home service pricing. For locations outside central Dubai, additional charges may apply and will be confirmed before booking is finalised.
- Cancellation: Home visits are subject to the 12-hour cancellation policy. A travel fee of AED 50 may be charged for late cancellations after the barber has already departed.
- Service Quality: The Salon uses the same professional tools and products for home visits as in-salon. Results are expected to be equivalent; however, certain services requiring specific salon equipment (such as wash basins) may be adapted based on facilities available at the client’s location.
08 Health, Safety & Hygiene
Pro Look Gents Salon maintains high standards of hygiene and client safety. Tools and equipment are sanitised between clients, disposable neck strips and sanitised barber capes are used, fresh towels are provided per client, and single-use items (including blades) are disposed of after each use. The salon is cleaned and disinfected regularly throughout operating hours.Client health disclosures: Clients are required to inform the Salon before or at the beginning of the service of any:- Skin conditions, scalp conditions or known allergies
- Recent chemical treatments to the hair (colouring, relaxing, perming)
- Open wounds, cuts, abrasions or infections on the scalp, face or neck
- Medical conditions relevant to the service (e.g. blood-thinning medication prior to a shave)
09 Limitation of Liability
Pro Look Gents Salon takes all reasonable care to deliver services safely and professionally. However, to the extent permitted by applicable UAE law:- The Salon’s total liability for any claim shall not exceed the amount paid by the client for that specific service
- The Salon is not liable for indirect, consequential or special damages arising from use or inability to use its services
- The Salon is not liable for allergic reactions arising from undisclosed health conditions or allergies
- The Salon is not liable for loss, theft or damage to personal property left unattended in the salon or at a home visit location
- The Salon is not liable for dissatisfaction where the service was delivered as requested and in accordance with professional standards
How to raise a concern
Clients with concerns about service outcomes are encouraged to raise them with management at the time of the visit or within 24 hours, by contacting us via WhatsApp, phone or email. Our management team will review the concern and respond within a reasonable timeframe, and will always seek to resolve genuine concerns fairly and professionally.10 Privacy & Data
Pro Look Gents Salon collects and uses client information (name, phone number, email, booking history) solely to manage appointments and communicate about bookings, offers and services. We do not sell, rent or share your personal information with third parties for marketing purposes.Booking data is held securely via the Setmore booking platform, subject to Setmore’s own privacy policy. WhatsApp communications are subject to Meta’s privacy policy.By providing your contact details, you consent to receiving booking confirmations, reminders and relevant promotional messages from Pro Look Gents Salon via WhatsApp or SMS. You may opt out of promotional messages at any time, without affecting appointment confirmations, by informing the Salon.Photo and video content taken in the salon for social media or promotional purposes will always seek client permission before publication. Clients who prefer not to appear in any content must inform staff before the service begins.For any data-related enquiry or to request removal of your data, contact us at info@prolookgentssalon.com11 Intellectual Property
All content on prolookgentssalon.com — including text, images, videos, logos, icons, service descriptions and design — is the property of Pro Look Gents Salon and/or its licensors, protected under UAE intellectual property law.You may not reproduce, copy, redistribute, republish or use any content from the Pro Look website or social media accounts for commercial purposes without prior written permission from the Salon. Sharing content for non-commercial, personal purposes with appropriate attribution is permitted. Automated scraping, harvesting or copying of website content, and any attempt to gain unauthorised access to the website, is prohibited.The Pro Look Gents Salon name, logo and associated marks are trademarks of the business. Unauthorised use is strictly prohibited.12 Changes to These Terms
Pro Look Gents Salon reserves the right to update or revise these Terms at any time. The “Last Updated” date at the top of this page reflects the most recent revision. It is the client’s responsibility to review the current Terms before using the Salon’s services.Continued use of Pro Look services after any revision constitutes acceptance of the updated Terms. If you have a question about any change, contact us before booking.13 Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai as applicable. Any disputes arising in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.The Salon will always seek to resolve disputes amicably before resorting to formal legal proceedings. If you have a complaint or concern, please contact us directly first.14 Contact Us
If you have any questions about these Terms & Conditions, please contact Pro Look Gents Salon directly:Address
DAMAC Zada Tower, Shop No.3, Business Bay, Dubai, UAE — a short walk from Business Bay Metro Station, and easily reached from Downtown Dubai, DIFC and the Dubai Canal.
Business Hours
Monday–Sunday, 9:00 AM – 12:00 Midnight
Phone & WhatsApp
WhatsApp
15 Why Clients Choose Pro Look Gents Salon
Beyond the policies above, here’s why hundreds of clients in Business Bay and across Dubai trust the Salon for their grooming:✔ Experienced professional barbers
✔ Premium grooming products & sanitised tools
✔ Open daily, 9AM to Midnight — no days off
✔ Home grooming service across Dubai
✔ Central Business Bay location, easy metro access
✔ Hundreds of satisfied, repeat clients
16 Frequently Asked Questions
Can I cancel my appointment online?
Yes. Appointments booked via Setmore can be cancelled directly through the Setmore confirmation link, or by contacting the Salon via WhatsApp or phone.
Do you accept walk-ins?
Yes, walk-ins are welcome subject to barber availability. Advance booking is recommended for evenings and weekends.
Do you offer a home grooming service?
Yes. Pro Look provides a professional home grooming service across Dubai, subject to the additional home service terms in Section 7.
Do I need to book in advance?
Booking is recommended but not required. You can book online via Setmore, via WhatsApp, by phone, or walk in subject to availability.
What payment methods are accepted?
Cash (AED), credit cards and debit cards. No foreign currency and no card surcharges apply.
Can children get a haircut at Pro Look?
Yes. Kids’ haircuts are available for boys aged 12 and under, and minors must be accompanied by or have written permission from a parent or guardian.
Can the Salon refuse or stop a service?
Yes. The Salon reserves the right to refuse or discontinue a service at its discretion, including for client conduct or health and safety reasons — see Sections 2, 6 and 8.
What happens if I’m late for my appointment?
Clients arriving more than 15 minutes late may have their appointment shortened or rescheduled at the Salon’s discretion — see Section 3.
Can prices change?
Prices are subject to change without prior notice. The price confirmed at the time of booking or at the start of the service is the applicable price — see Section 5.
How do I make a complaint?
Contact us via WhatsApp, phone or email within 24 hours of your visit. Management will review your concern and respond within a reasonable timeframe — see Section 9.